We expect that our front line customer service team and managers will completely resolve the issues you raise. If, despite our best efforts, you believe your complaint has not been satisfactorily dealt with, you may wish to contact an External Dispute Resolution Scheme. These Schemes may be able to assist you to resolve your complaint, but only after you have made use of our internal complaints handling process.
PIB customers are able to refer their concerns to existing External Dispute Resolution Schemes.
The Financial Ombudsman Service
The Financial Ombudsman Service (FOS) is a company that has been set up to provide accessible, fair and independent dispute resolution for consumers and financial services providers.
The contact details for FOS are:
Financial Ombudsman Service
GPO Box 3, Melbourne VIC 3001
Telephone: 1300 78 08 08
Fax: (03) 9613 6399
Email: info@fos.org.au
Website: www.fos.org.au